The Wave
Muscat, Sultanate of Oman


Facilities Management (FM) Audit

Scope of Services

4FMS were appointed by The Wave, Muscat to carry out a detailed audit of FM Services and FM Service delivery at this large mixed-use development in Muscat, Oman. The FM Services areas included:

Community Infrastructure and Utilities, Jointly Owned Residential Buildings, Retail facilities, Marina and Golf facilities. The FM service categories including Maintenance, Cleaning, Waste Management and disposal, Security, Landscaping and Irrigation, CAFM System and Help Desk

This audit included:

  • Client FM Team Audit:
    • Organisation structures, roles & responsibilities
    • Standard Operation Procedures (SOP’s) for Asset & Facilities Management
    • Methods for Management / Audit of FM Service Providers
  • FM Operator Audit:
    • Organisation structures, roles & responsibilities
    • Review FM Service Delivery, Processes & Procedures & Compliance
    • FM outsourcing Contract, SLA & KPI review & recommendations
    • Review current FM Pricing Model & provide recommendations
  • FM Operator: CAFM Audit:
    • Review Operators Central CAFM system & Help Desk (Dubai, UAE)
    • Business Process & Workflows
    • PPM Scheduling & Planning
    • PPM Resource Planning
    • FM Services reporting

Project Details

Client’s Name
The Wave
Muscat, Sultanate of Oman

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